Shipping & Delivery
Do you ship to my country?
We currently ship to all EU countries. As a Malta-based business, we're proud to serve customers across the European Union.
What are your shipping costs?
We offer two shipping options for EU customers:
- Free Shipping: Orders of €200 or more qualify for FREE shipping
- Standard Shipping: €7.99 flat rate for orders under €200
Shipping costs are calculated automatically at checkout based on your order total.
How long does delivery take?
Shipping times vary by location, typically 7-14 business days for most EU destinations. Remote areas may take slightly longer. You'll receive an estimated delivery date when you place your order.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status in real-time.
What if my order is delayed?
While we strive to meet estimated delivery times, occasional delays may occur due to carrier issues or unforeseen circumstances. If your order is significantly delayed, please contact us, and we'll help resolve the issue.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments. All transactions are encrypted and secure.
Can I modify or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes. Email us at Nest&Next.
Are prices shown with VAT included?
Yes, all prices displayed on our website include VAT for EU customers. There are no additional customs duties or import taxes for EU deliveries.
Products
Are your products authentic?
Yes, all our furniture and technology products are sourced from verified suppliers and are 100% authentic. We carefully select our suppliers to ensure quality and reliability.
Do you offer warranties on your products?
Many of our products come with manufacturer warranties. Specific warranty information is listed on each product page. If you have questions about a specific product's warranty, please contact us.
Returns & Exchanges
What is your return policy?
As an EU-based business, we comply with the EU Consumer Rights Directive. You have the right to return products within 14 days of receiving your order. Please refer to our Refund Policy for detailed information about returns, exchanges, and conditions.
How do I initiate a return?
Contact our customer service team at Nest&Next with your order number and reason for return. We'll guide you through the process and provide return instructions.
Who pays for return shipping?
Return shipping costs and procedures are outlined in our Refund Policy. Please review it for complete details.
Contact Us
How can I contact customer support?
We're here to help! You can reach us:
- Email: info@nestandnexthome.net
- Phone: +356 77411123
- Address: Triq San Ä orÄ¡, San Pawl il-Baħar SPB 3477, Malta
We typically respond to emails within 24-48 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday. We'll respond to all inquiries as quickly as possible.
Privacy & Data Protection
How do you protect my personal information?
We take your privacy seriously and comply with the General Data Protection Regulation (GDPR). For details on how we collect, use, and protect your data, please see our Privacy Policy.