Refund policy

Return Period

  • We offer you 30 days to request a return after receiving your item.

  • Please note that some products may have a shorter 15‑day return period. This will be clearly stated in the product description.

  • 14-Day Statutory Right Withdrawal (EU Customers)

    Customers purchasing from within the EU may notify us to cancel their order within 14 days of delivery without giving a reason.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition you received it, meaning — unworn, unused, with all tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

  • We do not accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

How to Start a Return

  • Contact us at Nest&Next to request a return.

  • If your return is approved, we will send you a prepaid return shipping label along with instructions on how and where to send your package.

  • Items returned without prior approval will not be accepted.

  • Return Costs: Unless otherwise stated, customers are responsible for return shipping costs when exercising the statutory right of withdrawal.

                 - For returns under our 30 day store policy: Customers are responsible for                        return shipping costs.

                 - For statutory 14 day withdrawal right: Customers are responsible for the                       direct cost of returning goods, unless we have agreed to bear them.

                 - If we provided a prepaid return label: Return shipping is free

Non-Refundable but Exchangeable Items

Certain products are not eligible for refunds but may be exchanged if defective or incorrect. These include custom‑made furniture, mattresses once unsealed, hygiene‑sensitive tech (such as headphones), and clearance items. These exemptions and specific conditions are clearly marked on each product page before purchase.

These include:

  1. 🛋️ Furniture:

      • Custom‑made or personalized furniture (e.g., sofas with special fabric, custom dimensions) → Nonrefundable and exempt from statutory withdrawal right, but can be exchanged if defective or damaged.

      • Large assembled items (e.g., wardrobes, beds once assembled) → Nonrefundable and exempt from statutory withdrawal right due to assembly, but exchangeable if parts are faulty.

      • Mattresses or upholstered items once unsealed (for hygiene reasons) →  Non-refundable and exempt from statutory withdrawal rights, but exchangeable if delivered damaged or incorrect.

  2. Tech & Electronics

      • Opened software, apps, or digital products → Non‑refundable, but exchangeable if license codes don’t work.

      • Headphones, earphones, or wearable tech (hygiene-sensitive once packaging is opened) → Non-refundable and exempt from statutory withdrawal right, but exchangeable if defective.

      • Special‑order electronics (e.g., custom PC builds, tailored configurations) → Non-refundable and exempt from statutory withdrawal rights, but exchangeable if components fail or arrive incorrect.

      • Clearance or final‑sale tech items → Non-refundable and exempt from statutory withdrawal right, but exchangeable if faulty within warranty

Exchanges can be requested within the stated return period, and we will provide instructions for sending back the item and receiving a replacement.

Non‑Refundable & Non‑Exchangeable Items

Certain products cannot be returned or exchanged under any circumstances unless they arrive defective or damaged. These include custom‑made furniture, mattresses, or upholstered items once unsealed; hygiene‑sensitive electronics (such as headphones and wearables); software or digital products once activated; and clearance/final‑sale items.

Damaged or Incorrect Items

  • Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.
  • We will evaluate the issue and make it right.
  • Remedies: If goods are defective or not as described, you are entitled to repair, replacement, or refund in accordance with Maltese and EU consumer law.
  • All products come with a minimum 2-year warranty covering defects that existed at the time of delivery.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method.

  • Refunds are typically processed within 14 days of receiving your returned goods. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

  • If you have not received your refund within 14 days of our confirmation, please contact us again at Nest&Next so we can assist you.

Delivery Obligation

  • Goods must be delivered within 30 days unless otherwise stated in the product description or agreed at checkout.

  • If goods are not delivered within this timeframe, you may cancel your order and receive a full refund.

 

Questions

  •  You can always reach us at Nest&Next for any questions regarding returns or refunds.

    Full business contact details are available in our Terms of Service (Section 24).